We are one of the most popular apps in the world and the most downloaded app to come out of the start-up nation. Working in our company, provides a unique opportunity to influence hundreds of millions of people using our messaging app. The company`s business team is responsible for developing, selling, and maintaining all the revenue-driven products and services in our company, and were looking for a Customer Success Operations Manager to join our team. Join us and become an integral part of our customer success efforts, ensuring efficient and high-performing operational tools and processes for customers, partners, and our business unit team members.
Responsibilities:
As a Customer Success Operations Manager, you will be responsible for various processes, operations and services our business teams use worldwide.
Responsibilities will include:
* Ownership and execution of several operational processes.
* Technical Support to our sales managers and business partners in various domains.
* Collaboration with internal teams for investigations of escalated reported issues.
* Work together with other team members to define new processes, integrations and development requirements for systems in use, as well as optimize existing processes.
Advantages:
* Russian speaker.
* High-level knowledge of backend -oriented programming languages (JavaScript, Node JS, Python, PHP or similar).
* Graduate of/Student in BSc in Computer Science or equivalent.
Experience:
1-3.
Requirements: * Fluent English - Speaking and writing.
* 1-3 years experience in tech-oriented business operations.
* Familiarity with server-side communication protocols.
* Familiarity with SQL or/and NoSQL databases.
* High organizational skills and attention to details in a multitasking work environment.
* data skills and work experience with alerting and monitoring tools.
* Strong interpersonal and customer care skills.
This position is open to all candidates.
