As we continue to grow globally, we are looking for an experienced, hands-on IT Manager to own and scale our internal IT operations, infrastructure, and employee technology experience.
About the Role:
This is a highly impactful role responsible for the day-to-day operation, reliability, and scalability of our IT environment across offices and remote employees globally.
We are looking for someone who combines strong technical expertise with operational ownership and excellent service orientation. The ideal candidate has experience managing IT infrastructure, networking, endpoint management, SaaS administration, and vendor coordination in a fast-paced environment.
This role will serve as the primary owner of internal IT operations and partner closely with Security, HR, Facilities, external vendors, and our counterparts at Element, our parent company, to ensure alignment across shared systems, infrastructure, and IT initiatives.
Responsibilities:
IT Operations & Support
Own internal IT operations and employee technical support globally
Manage onboarding/offboarding processes, endpoint provisioning, and access management
Troubleshoot and resolve escalated hardware, software, connectivity, and infrastructure issues
Establish and improve IT processes, documentation, and support workflows
Network & Infrastructure Management
Manage office network infrastructure, wireless environments, VPN connectivity, and related vendors
Troubleshoot network performance, connectivity, and reliability issues across office and remote environments
Partner with external providers on network architecture, escalations, and ongoing optimization
Support SaaS platforms, identity/access systems, and cloud-managed infrastructure
Endpoint Management
Administer MDM and endpoint management platforms (e.g. Kandji)
Partner closely with Security team on endpoint compliance, VPN/SASE solutions, device security, and access controls
Help implement and maintain IT security best practices and operational policies
Cross-Functional & Vendor Collaboration
Manage relationships with external IT vendors and service providers
Work closely with IT and Security stakeholders at Element to coordinate shared infrastructure, policies, escalations, and support processes
Lead IT improvement initiatives and infrastructure projects
Drive operational maturity, scalability, and reliability across the IT environment.
Requirements: 5+ years of experience in IT operations, systems administration, or internal IT infrastructure roles
Strong experience supporting macOS environments
Hands-on experience with:
Networking and wireless infrastructure
VPN/SASE technologies
MDM platforms (Kandji, Jamf, etc.)
SaaS administration and identity management
Endpoint security and IT operations best practices
Experience managing external IT vendors and escalations
Strong troubleshooting and problem-solving skills across systems, networking, and end-user environments
Excellent communication and stakeholder management skills
Ability to operate independently and take full ownership in a fast-paced environment
Nice to Have:
Experience in high-growth startup environments
Familiarity with Fortinet, Google Workspace, or Harmony SASE
Experience supporting hybrid/global teams.
This position is open to all candidates.