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support of R&D & Engineering work
Location: Yokneam

Department: Engineering & R&D Blades Reporting: Engineering & R&D Manager
Responsibilities: • Work with Engineers in the development of new dicing tools • Optimize the materials, processes and products • Perform process experiments. • Support of new technologies, designs of experiments • Write experimental results and technical reports • Support customer complaints activities , write failure analysis report • Support production to solve yield issue and process support

XM Cyber is a global leader in hybrid cloud security, we bring a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. We are seeking a highly motivated and skilled Technical Operations Engineer to join our technical operations team and be a part of building an impacting team, handle complex technical issues and ensure service reliability for our customers’ production environments. As a Technical Operations Engineer, you will be responsible for monitoring our SaaS solutions hosted in the cloud, primarily on AWS. You will work closely with the Customer Experience and Research & Development (R&D) teams to optimize processes, improve product quality, and effectively manage escalations. This role requires a proactive and detail-oriented individual with a strong technical background in cloud environments and a passion for delivering high-quality services to our customers. You have an amazing opportunity to join a fast-growing company and become an integral part of a rewarding journey. We literally see all ways and strive to be one step ahead of the customer’s experience so if you are passionate about delivering outstanding and proactive technical solutions - you will love this role! Responsibilities:
* Monitor and maintain the performance, security, and availability of our SaaS solution
* Respond to various technical issues in real-time to ensure production system health
* Collaborate with Customer Experience and R&D teams to streamline processes and enhance overall product quality
* Be able to multitask and prioritize incoming tasks
* Respond to and handle escalations from customers or internal teams efficiently and effectively
* Implement best practices for monitoring, logging, and alerting in a cloud environment
* Continuously identify opportunities for automation and process improvements
* Conduct root cause analysis for incidents and implement preventive measures
* Develop and maintain troubleshooting skills and technical knowledge
* Document operational procedures and contribute to knowledge sharing within the team