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You are A passionate Network Operations Center Engineer with a deep knowledge of and passion for IT. You’re highly organized, can solve problems efficiently, and can work under pressure. You enjoy being hands-on and constantly look for new ideas and solutions. You’re a self-learner, proactively learning new technology, and you never stop learning. You think outside the box and don’t just work according to protocols and procedures. You’re highly motivated and able to thrive in a fast-paced, high-performance environment, and you enjoy the challenge this presents. You have good time-management skills and can juggle multiple projects at once. You value flexibility, so you can prioritize your personal life without giving up on the technical challenge that drives you to love your career. You’re self-disciplined enough to work remotely and can succeed on your own. We are The NOC and Monitoring team manages the entire IT environment, from the infrastructure to the application and service levels. We are the IT department’s main information center. If anything goes wrong, when patches and backups are released, when new deployments are made, or when load testing is performed, we are there and will monitor activity. The team functions as Tier 1.5 support, meaning we also work to fix issues before escalating and documenting them. Our main goal is to be proactive, always think "outside the box," implement creative solutions, and reduce system and service downtime by detecting the problem quicker, solving it faster, and thinking how we can prevent recurrence. You will
* Operate the monitoring systems, ensuring the stability of the various environments
* Manage event life cycles: track each event from start to finish, notify relevant people as required, and update related incidents accordingly
* Perform Tier 1.5 operations when needed to try and resolve incidents as soon as possible
* Assist in developing monitoring-event knowledge management by documenting helpful information about events and incidents you encounter
* Assess and prioritize faults and respond or escalate accordingly
* Collaborate closely with engineering teams

Work from the Jerusalem office:
Flexible hybrid work mode of 3 days a week in office Join us in Jerusalem’s high-tech park in Har Hotzvim, where fresh air and green landscapes surround our Cross River offices, designed for optimal comfort and productivity. Enjoy thoughtfully designed meeting rooms, cozy lounge areas, and a fully equipped kitchen. With our flexible hybrid model, including three days a week in the office, you can balance work and personal life with ease. We’re committed to your professional growth, offering continuous learning opportunities, mentorship programs, and a dynamic environment that fosters innovation and career advancement. Become part of a team that values your contributions and supports your well-being.

Why Join us:
Cross River Technologies develops software infrastructure for the fintech industry. Providing innovative technological solutions for various financial services, including payments, credit cards, and loans. Globally, Cross River has 900 employees, 170 of whom are based in the R&D center at the Jerusalem offices. We offer a wide range of wellness benefits including ongoing learning and development opportunities; monthly wellness reimbursement; volunteering opportunities; charitable donation matching; Keren Hishtalmut on full salary; private health and dental insurance; advanced study fund and various company events. We place a strong emphasis on employee satisfaction and growth.