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Required Technical Support Engineer, Mobile
Herzliya, Israel
Team Description
Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Customer Success organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate support.
Responsibilities (what youll do):
Answer customer questions through our support queue
Be the voice of the customer to the Product and Engineering organizations
Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
Take ownership of pushing cases to resolution, including working with developers
Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation.

We are looking for a Front-End Software Engineer to join one of our engineering teams in Herzliya.
As part of the Mobile engineering group, you will develop tools that help our customers gain insights, drive engagement, and improve their mobile productssupporting a variety of frameworks.
Our front end is built with Vue.js, leveraging our internal component library to ensure a consistent and high-quality product experience.
You'll be joining a collaborative, high-performing team that values scalability, innovation, and close partnership between engineering, product, and design. As an international company, we offer the opportunity to work with global teams and contribute to products used by customers worldwide.
Role Responsibilities:
Write maintainable, high-quality code that aligns with best practices.
Develop a deep understanding of the company's front-end technology stack, with a focus on Vue.js.
Take ownership of tasks and projects, working collaboratively to break down work into manageable components.
Actively participate in agile ceremonies, refinement sessions, and team activities.
Communicate effectively, sharing ideas, concerns, and potential solutions with the team.
Demonstrate a growth mindset, showing self-awareness and a commitment to continuous learning and improvement.
Collaborate closely with product managers, designers, and engineersincluding international teamsto plan, design, and implement new product features.
Thrive in a fast-paced, product-led environment, adapting quickly to new technologies and evolving priorities.

We partner with OEMs and Mobile Carriers to improve users' device experience with a powerful solution suite built to maximize customer loyalty, engagement, retention, and revenue.
You will manage strategic projects within Aura's Content Solutions organization, AKA Aura News.

Due to your strong technical and data orientation, you will have the ability to deep dive into our product bits and bytes and contribute significantly to the evolution and performance of our product.

By taking on this role, you will have the opportunity to make a significant impact on our internal processes, our external processes with clients, as well as our product performance.

To better understand the projects with the biggest impact, you will need to work closely with most teams across the organization.

What you'll be doing:
Identify, define, and manage the execution of projects and A/B tests to drive measurable growth and performance improvements for the organization.
Streamline operations by developing and leading internal processes to enhance efficiency and goal alignment.
Collaborate closely with technical teams, including developers, QA, Product, Business Intelligence, and Monetization, to ensure seamless execution.
Create customer-facing documentation to communicate product performance, A/B test results, and new features effectively to clients.
Provide support to US-based client-facing teams, ensuring smooth communication and issue resolution.

Serve as a quality pillar within the squad, leading testing activities and improving overall test strategy.
Plan, develop, execute, and maintain API and UI automation tests as part of our SDLC.
Increase test coverage and stabilize existing automation tests.
Drive quality initiatives, collaborating closely with developers, product managers, and other stakeholders to ensure high product quality.
Develop and enhance test automation within the squad to improve test efficiency and effectiveness.
Troubleshoot and resolve issues related to test failures, automation tools, and test environments.
Work in an Agile environment, contributing to sprint planning, refinement, and retrospectives from a testing perspective.
Promote and advocate for best practices in testing and automation across the squad.

Diagnose and Troubleshoot: Use your analytical skills to diagnose issues within web applications, employing various tools and techniques to identify the root causes of problems.
Customer Support: Serve as the first point of contact for customers experiencing issues with web applications. Provide timely and empathetic support via ticket/phone.e
Technical Documentation: Create and maintain detailed documentation of common issues and solutions to enhance the customer support process. This includes knowledge base articles, FAQs, and troubleshooting guides.
Continuous Learning: Stay updated with the latest industry trends, tools, and technologies related to web application development and security to provide knowledgeable support
Working with R&D: Collaborate with the Research and Development (R&D) team for in-depth technical issues that require advanced investigation or development intervention. Escalate tickets to R&D with comprehensive details to facilitate efficient problem resolution

As we scale and evolve our fully automated fraud prevention strategies, we are seeking an experienced Senior Fraud Data Analyst to join our growing Fraud Analytics team.
We operate in a data-rich, fast-paced environment, processing billions of data points annually, and play a critical role in safeguarding large enterprises from fraud. In this role, you will work at the intersection of data analysis, fraud strategy, and automation, collaborating closely with engineering, data science, and commercial teams to develop scalable fraud detection solutions.
This is a high-impact role with significant ownership and cross-functional collaboration in a team with tremendous room for growth. If you are highly motivated, data-driven, and thrive in a fast-moving environment - you belong with us.
Key Responsibilities:
Develop and refine fraud detection strategies by analyzing complex datasets and identifying fraud patterns.
Partner with cross-functional teams, including software engineers, data scientists, and commercial stakeholders, to develop scalable fraud solutions.
Conduct deep-dive risk analyses, leveraging multiple data sources to assess fraud threats and define innovative solutions.
Monitor and automate fraud detection processes to enhance efficiency and effectiveness.

We have an exciting opportunity at Unity for a seasoned product manager with a strong technical background. Join our mediation product team and manage our state-of-the-art SDK, being used by premier companies in the industry, including top-tier game developers globally. In the short term, you will get accustomed with the team, product, ecosystem, key stakeholders' needs, business strategies and be equipped with the vital tools needed for success. Over time, your responsibilities will evolve to helm the product's long-term success while ensuring we meet our quarterly objectives. As a Product Manager, you will play a central role in our strategic decision-making processes. Youll be a part of an amazing team, working on an impactful role and a cool product on a grand scale. If you are someone who enjoys the challenge of leading high-stakes projects, we would like to hear from you.

What you'll be doing:
Manage the functionality and performance of the LevelPlay SDK product and infrastructure.
Lead one of Unity's core Grow products, collaborating closely with business teams and external stakeholders.
Oversee the entire product lifecycle, from opportunity assessment and ideation to implementation, through hands-on product management tasks.
Coordinate with engineering and operational teams to ensure timely and high-quality product releases.
Monitor initiative progress throughout the product development lifecycle, identifying risks and opportunities, while keeping stakeholders informed and maximizing efficiency in a dynamic environment.

We're on the lookout for a sharp and organized HR Generalist to join our awesome team as a maternity leave replacement. If you're someone who thrives on keeping things running smoothly, loves diving into HR processes, and has a knack for numbers, we'd love to chat! You'll be a key player in supporting our HR during this time, making a real impact on our employees' experience.


What You Will Do

Serve as the primary point of contact for the HRIS, including routine data updates, system maintenance, facilitating onboarding and offboarding procedures, and establishing new employee records.
Offer daily administrative and operational support to HR Business Partners.
Provide support for various HR processes and initiatives, ensuring adherence to established guidelines.
Assist in the management of departmental budgets, monitoring expenditures and providing relevant financial information.
Oversee the administration of employee attendance records, maintaining data integrity and generating relevant reports.
Support the administration of employee benefits programs, addressing employee inquiries and facilitating enrollment processes.
Draft formal HR-related correspondence and employment agreements in accordance with company policy and legal requirements.
Prepare and process payroll-related reports, including Excel-based documentation and necessary approvals, ensuring accuracy and compliance.

We are looking for a Data Scientist to work on Fraud Machine Learning and Data Analysis, you'll develop and implement machine learning models to detect and prevent fraud, analyze complex data sets for patterns, and collaborate with teams to enhance fraud detection systems. You'll stay updated on emerging threats, ensure data integrity and compliance, and communicate insights to stakeholders to support informed decision-making.
You will work closely with other Data Scientists leveraging cutting-edge technology and data insights. You will also collaborate regularly with other teams and cross-functional stakeholders to establish priorities and drive merchant frauds down.
What you will be doing:
Develop ML models to detect fraud
Conduct deep-dive exploratory data analysis to uncover insights and anomalies
Conduct experiments and A/B tests to improve performance and reduce fraud
Develop cutting-edge automation tools aimed at monitoring and optimizing merchants performance.
Implement robust measurements to assess how proposed solutions impact merchants' performance and revenue, providing valuable insights for both internal and external ROI.
Collaborate with various teams across the company to ensure an outstanding merchant experience and feed requirements for product development.

As a Senior PM, you will plan, design and build the future of our On-device solutions. This includes optimizing and creating new experiences that engage more than a billion users around the globe, from the moment they unbox a new device and throughout their mobile device lifecycle. We are a clear leader in what we do and as such we collaborate with all the major OEMs and Telcos in the market, continuously iterating on best-in-class UX applications to drive new engagement and revenue opportunities. Our goal is to expand our unique touchpoints, ensuring a high level of control for our partners and delivering a coherent, personalized user experience across a variety of products.

What you'll be doing:
Define and refine your product KPIs and OKRs.
Work closely with various stakeholders including management and global business teams to collect new business opportunities and customer needs.
Collaborate with your RnD team, UX/UI designers and data analysts to evaluate new opportunities and customer needs and come up with great product solutions.
Work with the RnD teams and lead them to fast and efficient deliveries of new product features and versions.
Define and collaborate Go to Market plans for new features with our Marketing manager and account managers.

As we scale and evolve our fully automated fraud prevention strategies, we are seeking an experienced Senior Fraud Data Analyst to join our growing Fraud Analytics team.
We operate in a data-rich, fast-paced environment, processing billions of data points annually, and play a critical role in safeguarding large enterprises from fraud. In this role, you will work at the intersection of data analysis, fraud strategy, and automation, collaborating closely with engineering, data science, and commercial teams to develop scalable fraud detection solutions.
This is a high-impact role with significant ownership and cross-functional collaboration in a team with tremendous room for growth. If you are highly motivated, data-driven, and thrive in a fast-moving environment - you belong with us.
Key Responsibilities:
Develop and refine fraud detection strategies by analyzing complex datasets and identifying fraud patterns.
Partner with cross-functional teams, including software engineers, data scientists, and commercial stakeholders, to develop scalable fraud solutions.
Conduct deep-dive risk analyses, leveraging multiple data sources to assess fraud threats and define innovative solutions.
Monitor and automate fraud detection processes to enhance efficiency and effectiveness.

Lead Team of Developers (Full Squad - BE/FE/QA Automation) in Israel
Lead the team technically towards successful implementation and delivery, with the right fit to the technical and business requirements
Responsibility for execution of the team on time and quality
Engage with technical and business stakeholders to define and design technical solutions for new features
Promote agile methodology and practices within the team
Drive towards a full CI/CD approach and promote an automation agenda
Work closely with the product department to build a roadmap and sprint execution
Mentor developers within the team
Drive to keep enhancing the performance and capabilities within the team personas (velocity, feedback culture, etc.)
Troubleshoot real-world and challenging customer issues from some of the most prominent companies in the world, debugging complex problems and dealing with both high-throughput and low-latency systems
Taking a feature from design to production in rapid timelines
Promotes a culture of quality