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* Full Customer SupportThe role includes handling user calls,providing telephone guidance and remote handling.
* Assisting with troubleshooting, documenting and routing issues to other internal entities when required.
* Working with servers configurations
* Be the focal point that connect the products with the customer
Responsibilities:
* Provide independent and high-quality responses to our customers via email ticketing system
* Provide reliable resolution of critical and high impact problems for customers
* Take ownership of customer issues and follow problems through to resolution
* Work closely with our developers and technical teams to ensure customer satisfaction.
* Contribute ideas and practical solutions to ensure customers contentment.
* Recognize trends and service impacting events and escalate properly
* Learn from others and develop yourself as a customer support pro!

* Driving product vision and strategy in areas such as crypto coins fraud detection and account unauthorized access.
* Representing the products to stakeholders and to peers across PayPal.
* Evangelizing product roadmap internally and externally in informal and formal settings.
* Working cross-functionally and build strong relationships with key customers ( data engineers, software engineers, product analytics and other business teams) that will allow understand gaps and build the right solutions.
* Defining and measuring key performance indicators to evaluate and understand product value.
* Identifying new opportunities based on research, industry trends and best practices, driving innovation.
* Delivering Results
Intro:
TEST
Responsibilities:

* End to end product ownership
* Recognize and identify customer needs/pains (opposed to customers proposed solutions)
* Define product requirements
* Break down and prioritize the requirements into bitesize deliverables (in a lean fashion)
* Collaborate with R&D teams to deliver solutions addressing

we are seeking a Senior Customer Support professional to join our team in Haifa. The ideal candidate will have a solid background in customer service, with a focus on problem-solving and client satisfaction. This role is crucial for maintaining positive relationships with our clients and ensuring their needs are met with efficiency and professionalism.
Responsibilities:
* Provide advanced support to customers via phone, email, and chat, ensuring timely resolution of inquiries.
* Lead and mentor junior customer support staff, fostering a collaborative environment.
* Analyze customer feedback and support trends to identify areas for improvement.
* Develop and implement customer support processes and best practices.
* Collaborate with cross-functional teams to enhance product offerings based on customer input.
* Prepare and deliver training sessions for new support staff and ongoing training for existing staff.

As a Front-end Software Engineer , you'll be a pivotal force within our R&D organization, uniquely positioned to shape the future trajectory of the company. Immerse yourself in a creative, team-oriented, and high-energy culture where flexibility and excitement define our work environment.

This is an opportunity to foster your professional and personal growth, working collaboratively with a diverse group of talented individuals who are consistently innovating and improving. Our multicultural team, spanning various geographical locations, brings a positive and unique twist to everything we do.

What makes this role interesting?

Innovative Solutions Development: Shape the future by developing cutting-edge software solutions, focusing on SAP Connectivity, and be a driving force behind advancements in the field.

Autonomy and Guidance: Enjoy the autonomy to work independently, leveraging your skills and creativity, with the added benefit of available guidance when needed.

High-Quality Solutions: Contribute to the creation of high-quality software solutions aligned with user needs and organizational goals, making a tangible impact.

Dynamic Coding and Testing: Immerse yourself in the dynamic realms of code design, efficient programming, and comprehensive testing, adding versatility to your skill set.

Collaboration with Experts: Collaborate closely with architects and technical leaders, gaining insights and contributing to a collaborative, innovative environment.

Heres how youll be making an impact:

Collaborate with designers and developers to implement user interfaces using React.
Translate design mockups and wireframes into high-quality code.
Participate in code reviews and provide constructive feedback to peers.
Optimize applications for maximum speed and scalability.
Assist in troubleshooting and debugging issues.
Stay up-to-date with the latest UI trends, techniques, and technologies.

Were looking for a QA engineer who is passionate and excited by what they do, to join our cutting-edge R&D team. We are a small, strong and impactful QA team! We pride ourselves on being a part of what makes our companys product top quality and being a source of knowledge and support. If you are hungry for knowledge, meaningful and challenging (in the best way) day to day, want to be a part of a valued QA team within a thriving R&D group, and you see yourself as an advocate of quality, your place is with us!

You will:

Have an absolute understanding of our products functionality and architecture
Do exploratory testing of new features
Take a significant part of the features full life circle including BDD reviews and design meetings
Work with a variety of cutting-edge technologies: Grafana, Amazon Redshift, AWS, Kibana, Kafka
Work daily cross teams to ensure our product is top quality
Work daily with software engineers, product managers and other technical teams Advising, collaborating and providing solutions

We're looking for a top-notch, passionate Software Engineer to be part of our world-class R&D team which focuses on solving scalability challenges. As part of this role, you need to understand and analyze heavy usage applications` architecture and their performance including gaining a deep understanding of the business workflows behind them. Being able to design, build (hands-on) the suggested solution, test and deploy it to production. All done in a continuous development and deployment environment. Afterward, you will need to guide and help developers across multiple teams to adopt your solution.
If you think you can handle a wide range of technologies, play a key role in the design and analysis of software projects, create new applications or improve existing ones, evaluate application technologies, develop product prototypes and implement them in different parts of our product, please contact us!
You will -
Design and implement major aspects of architecture, infrastructure, core services, application performance and scalability
Lead by example the development of modules for a high-end product that serves billions of transactions a day
Design and develop viable solutions for various systems and architectures addressing different types of business aspects
Deploy your solutions to production in a continuous manner
Be responsible for the availability of applications in production
Work with R&D managers to define, prioritize and finalize development standards
Oversee the Design Process for Application Software
Be part of a meaningful team that makes a great impact across the organization