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We are constantly striving to make our systems reliable, scalable, and simple to operate so our services are available to travelers when they need them most. With our continued growth, we have exciting challenges ahead and we're looking for a Senior Site Reliability Engineer to join our team in Tel Aviv. This role blends classic SRE ownership with pragmatic AI SRE work: you will build and operate the platforms, automation, observability, and incident response practices that keep Navan reliable, while helping teams use AI solutions, AI providers, and their APIs safely and dependably.



This is a hands-on engineering role, not a research role. You will partner with product, platform, data, security, support, and incident response teams to make production systems and AI-powered experiences more resilient. You will use software engineering, infrastructure as code, SLOs, telemetry, provider observability, and automation as your main tools, and you will apply AI where it creates measurable reliability value rather than novelty.



This position is based out of our new Tel Aviv office.



What You'll Do:

Support AI-based application solutions where reliability matters. Partner with the development teams building AI-powered travel experiences to support the development and production operation of their solution.
Work with AI solutions, providers, and APIs. Partner with teams integrating AI capabilities and providers, with attention to API reliability, authentication, quotas, rate limits, latency and provider-specific operational constraints.
Troubleshoot AI tools and provider issues. Diagnose failures across AI-powered workflows, provider APIs, configuration, permission errors, degraded responses and related areas.
Operate reliable production platforms. implement and run cloud infrastructure,and help product teams move quickly without compromising reliability.
Improve observability. Build dashboards, alerts, traces, logs, and runbooks that make service health clear, actionable, and tied to SLOs and customer impact.
Apply AI to SRE workflows. Prototype and productionize AI-assisted systems that create effective and efficient operations
Automate operational toil. Create tools, workflows, and automation that remove repetitive manual work and make operational knowledge easier to use.

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission!

As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!

What Youll Do:

Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
Maintain extensive supplier, destination and system knowledge.
Make quick and accurate analyses of customer needs, persona and level of urgency.
Provide accurate information for hotel, flight, car and rail bookings, as required
Support users with self-service of the Navan platform and app where possible.
Respond to customers within SLA expectations and requirements.
Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
Adhere to attendance policy and complete all assigned training.
Meet individual performance metrics in support of the organization and company business objectives.

we are building a vertically integrated AI neocloud from the electron up. Because we own the entire stack-from clean energy generation to the GPUs running customer training jobs-we treat power as a control input, not a constraint. To support our massive scaling vector from 30,000 accelerators to 300,000 without a linear growth in headcount, we are building the Cloud Availability Platform Engineering (CAPE) organization. CAPE serves as the horizontal reliability spine beneath all of our company Cloud. As the founding Engineering Manager, Production Engineering in Tel Aviv, you will stand up our local presence from scratch, driving a cultural shift from reactive firefighting to software-defined engineering.
This is a hybrid leadership and technical role where you will hire, scale, and lead a local team of exceptional systems generalists while remaining deeply hands-on in the code and incident response. You will ensure that your team spends at least 30% of their bandwidth on strategic automation, tooling, and firmware optimization primitives to prevent the operational treadmill. If you want to bridge core software layers with physical infrastructure and write the playbook for an entire engineering site, this founding seat is for you. This is a full-time position located in Tel Aviv, Israel.
What Youll Be Working On
Team Leadership & Founding Culture: Recruit, mentor, and establish a high-performing Production Engineering footprint in Tel Aviv, setting an uncompromising cultural standard for operational discipline and systems-first engineering.
Incident & On-Call Ownership: Partner with US and Dublin teams to run a follow-the-sun global on-call rotation, while championing a strict blameless post-mortem culture that targets systemic failures over human error.
Software-Defined Operations: Drive alert-reduction initiatives to improve fleet signal-to-noise ratios, automate routine manual workflows using modern runbook automation (e.g., Temporal), and build predictive monitoring to catch SEV1/SEV2 events before customers do.
Collaborative Governance: Act as the ultimate Production Gatekeeper across cross-functional compute, storage, networking, and platform teams, holding a strict line on Production Readiness Reviews and change control.
Strategic Reliability Engineering: Protect team bandwidth to ensure engineers spend at least 30% of their time on strategic automation, tooling, and firmware optimization primitives rather than drowning in incident response.
Physical-to-Digital Automation: Instill a software-first approach to physical problems, ensuring that any physical intervention occurring twice is successfully converted into a software-defined auto-remediation.

As a Senior Cloud Support Engineer in our Tel Aviv team, youll be a key technical partner for our customers, helping them get the most out of our companys GPU-powered infrastructure. Youll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience.
At our company, we move fast, value initiative, and trust our people to think creatively and act with ownership. If you love solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the place for you.
What Youll Be Working On:
Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+.
Be part of a 24/7 support rotation ensuring rapid response to critical issues.
Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
Manage alert triage, support maintenance windows, and run node delivery testing.
Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis).
Create internal documentation, onboarding materials, and SOPs to strengthen the global support process.
Suggest and implement process and tooling enhancements to make our systems more efficient and resilient.