XM Cyber is a global leader in hybrid cloud security, we bring a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. We are seeking a highly motivated and skilled Technical Operations Engineer to join our technical operations team and be a part of building an impacting team, handle complex technical issues and ensure service reliability for our customers’ production environments. As a Technical Operations Engineer, you will be responsible for monitoring our SaaS solutions hosted in the cloud, primarily on AWS. You will work closely with the Customer Experience and Research & Development (R&D) teams to optimize processes, improve product quality, and effectively manage escalations. This role requires a proactive and detail-oriented individual with a strong technical background in cloud environments and a passion for delivering high-quality services to our customers. You have an amazing opportunity to join a fast-growing company and become an integral part of a rewarding journey. We literally see all ways and strive to be one step ahead of the customer’s experience so if you are passionate about delivering outstanding and proactive technical solutions - you will love this role! Responsibilities:
* Monitor and maintain the performance, security, and availability of our SaaS solution
* Respond to various technical issues in real-time to ensure production system health
* Collaborate with Customer Experience and R&D teams to streamline processes and enhance overall product quality
* Be able to multitask and prioritize incoming tasks
* Respond to and handle escalations from customers or internal teams efficiently and effectively
* Implement best practices for monitoring, logging, and alerting in a cloud environment
* Continuously identify opportunities for automation and process improvements
* Conduct root cause analysis for incidents and implement preventive measures
* Develop and maintain troubleshooting skills and technical knowledge
* Document operational procedures and contribute to knowledge sharing within the team
Requirements: * 2+ years of proven experience as a Technical Operations or NOC Engineer role in a SaaS company
* Hands-on experience with cloud platforms
* Knowledge of monitoring tools and best practices for monitoring cloud-based applications
* Excellent problem-solving skills and the ability to troubleshoot complex technical issues
* Experience working in an Agile environment and familiarity with Agile methodologies
* Effective communication skills with the ability to work collaboratively with cross-functional teams
* Ability to handle high-pressure situations and prioritize tasks effectively in a fast-paced environment
* Proactive mindset and a passion for continuous improvement and learning
* Excellent verbal and written English
* Hands-on experience with Linux and Dockers/Kubernetes
* AWS practitioner certificate is an advantage
* Familiarity with automation concepts is an advantage
* Experience with Cyber security companies is an advantage
* Bachelor's degree in Computer Science, Information Technology, or a related field is an advantage
This position is open to all candidates.
