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Senior Technical Program Manager
Job ID: R_102272
About the Role:
As a Technical Program Manager, you will coordinate cross-functional technical initiatives of multiple work streams while building cutting-edge fintech solutions, driving them toward successful business objectives. This role focuses on managing the when and how of delivery, ensuring seamless execution and alignment with strategic goals.
In this role, you will collaborate closely with engineering, product, and design teams to align business objectives with scalable, technical solutions.
You will be responsible for planning, leading, organizing, and motivating agile product teams developing customer facing products. Defining and implementing R&D KPIs and metrics to support team's productivity and velocity improvement to assure all plans are delivered on time with high quality.
You Will:
Lead technical projects from ideation to production, ensuring smooth execution within the engineering org.
Implement agile methodologies (Scrum/Kanban) to optimize team productivity.
Debug and improve workflow processes and continuously refine program management and execution methodologies.
Identify risks, remove blockers, and ensure on-time, high-quality project completion.
Define and execute strategic technical roadmaps with engineering and product teams.
Mentor teams on best practices in technical program execution.
Facilitate program updates, status reports, and cross-team coordination meetings.
Ensure technical documentation is accurate, up-to-date, and easily accessible.
Foster open communication and alignment across engineering, product, and business teams.

We are seeking a motivated Jira Administrator & Developer to optimize and maintain the workflows and processes within Jira that drive organizational efficiency. In this role, you will configure and manage Jira to support agile methodologies and ensure streamlined workflows across teams. Additionally, you will integrate Jira with key tools such as Salesforce, EasyBI, and Xray to enhance reporting, testing, and collaboration. Your expertise will help enable seamless operations, improve productivity, and empower teams to achieve their goals.
Responsibilities:
Jira Admin
Configure, maintain, and develop our Jira instance.
Manage user access, permissions, and roles.
Create and manage projects, workflows, custom fields, screens, and issue types.
Perform regular platform maintenance, including upgrades.
Troubleshoot and resolve Jira issues.
Implement and enforce best practices for Jira usage.
Jira Development
Configure and optimize Jira projects, workflows, custom fields, and permissions using scripting tools to enhance team efficiency and align with agile best practices.
Serve as the Jira expert and primary point of contact for configuration, troubleshooting, and process improvements across the organization.
Integrate Jira with tools using APIs and webhooks such as Salesforce, EasyBI, Xray, and other platforms to support seamless workflows and reporting.
Provide input on using complementary tools (e.g., Mixpanel, Miro, Figma, Mkdocs, Git) where they intersect with Jira workflows, ensuring consistency and integration.
Continuously assess and implement best practices to improve team efficiency and productivity using Jira and integrated tools.
Collaboration and Support
Provide support to users on Jira best practices.
Collaborate with cross-functional teams to understand their needs and requirements.
Document configurations and best practices.
Work with vendors for support of plugins, and Atlassian support.

We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow, your place is with us!
Job ID: R_103854
You will:
Working Sunday Thursday 08:00-17:00, 5 days a week
Hybrid work environment both home and office
Interact with customers & provide exceptional customer service experience
Multitask between different communication channels Calls, Chats & Emails
Provide answers by identifying problems, researching, and guiding the customer through the correct steps
Coordinate with management team members to resolve escalated clients and/or customer issues
Improve customer experience, encourage organic growth & creating engagement
Promote the Cultural Values through both behavior and attitude, including being an advocate for team members.

We are seeking a highly experienced Frontend Infrastructure Engineer to join our growing Frontend Infra team. In this role, you will be responsible for building responsive, efficient, and high-quality web applications. This role is primarily architectural and focuses on:
Implementing and maintaining a comprehensive design system.
Optimize build processes for frontend projects.
Creating automated and integrated workflows.
Working on GitHub Actions, lint tools, and test tools.
Responsibilities
As a Senior Frontend Infrastructure Engineer, you will design and maintain scalable web applications, implement and optimize design systems, and improve build processes for efficiency. You'll create automated workflows, write clean and testable code, and collaborate with cross-functional teams to deliver features. Additionally, you will debug and upgrade software while staying current with emerging frontend technologies.

We are looking for an experienced Backend Infra Engineer with good DevOps orientation to join our Infrastructure team in order to keep building out our products and services to support new and exciting functionalities.
Job ID: R_103461
You Will:
Tackle complex challenges: Work on highly available, cloud-native applications used by millions of customers globally, handling millions of transactions monthly.
Immerse in the Fintech industry: Gain deep knowledge of Fintech, including payments, banking systems, fraud prevention, and more.
Sharpen technical skills: Collaborate with a strong engineering team to plan, implement, and maintain our cloud environment, profile and fine-tune services, and improve security.
Join a high-performing team: Work alongside highly experienced DevOps, Infrastructure, and Security engineers.
Responsibilities:
Manage cloud operations, monitoring, and develop tools, including integration of modern OSS tools.
Take ownership of our infrastructure and cloud architecture.
Develop and maintain CI/CD pipelines for cloud, web, and mobile applications.
Own the data infrastructure and continuously improve its scalability and readiness.
Guide R&D team developers in deploying their applications.
Build solutions to monitor, improve uptime, enhance performance, and ensure system stability (SRE).
Uphold high engineering standards for execution, code quality, and customer satisfaction.
Work across multiple cloud environments, including AWS, GCP, and Cloudflare.

We are looking for an experienced Product Marketing Manager to join our growing team!
Responsibilities:
Produce engaging content for our company's customers and new prospects, around both open source technologies and the company's platform itself. This content might be in audio, video, spoken or written form.
Find new ways to position feature releases, industry changes, interesting developments and organizational decisions.
Analyze user engagement data and use it to inform the type of content you will produce.
Champion high quality content that tells the story of our wonderful engineering teams and our product.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.
Our Technical Account Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.
Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.
Responsibilities
Solve customers technical problems by adopting the platform, integrating new data and existing integrations
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
Build a successful and ongoing game plan for each customer based on a specific data analysis and customers needs
Establishing relationships and engaging with technical counterparts to drive product adoption
Conduct QBRs with customers to consistently reflect delivered value and ensure customers needs
Advocate internally for customer needs within our company and influence a product development roadmap
Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.

we are hiring a Software Engineer to help revolutionize the world of observability. Using cutting-edge AI-driven technology, we are redefining how organizations monitor, analyze, and optimize their systemsmaking observability more intelligent, efficient, and accessible than ever before. As we scale, we seek top talent to push the boundaries of innovation and shape the future of AI-powered observability. If youre passionate about solving complex challenges and building game-changing technology, join us in transforming how the world understands and interacts with data.
Responsibilities:
End-to-end development and ownership of products and features, from design to scalable and predictable production behavior
Solve diverse and complex problems in a high-scale, cloud-native environment
Collaborate with other engineers and product managers to improve product functionality, scalability, and performance
Design, develop, and maintain robust, secure, and efficient software solutions
Ensure high system reliability by implementing best practices in monitoring, observability, and automation
Review code, architecture, and data to identify and troubleshoot technical and performance issues
Work with AI/ML teams to integrate AI capabilities, including model monitoring, evaluation, and fine-tuning.

Required Technical Support - Student Position
Description
Come Join us as a member of the Technical Support Team and part of our Operations, where you will take part in facilitating and managing technical support and monitoring.
Main Responsibilities:
Being part of our customer facing team responsible for technical support and troubleshooting
Working in a 24/7 support hours' shifts
Gathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.
Spotting common trends and underlying problems
Providing reliable resolution of critical and high impact problems for customers
Updating self-help documents so customers/employees can try to fix problems themselves
Working closely with our developers and technical teams to solve customers problems efficiently and improve our product
Creatively suggest and build software work-around solutions, including occasional scripting/ coding and customizations
Part and full-time/ weekends position available.

We are seeking a highly experienced technical writer to join our team and take ownership of the documentation of DataPrime, an advanced query syntax language designed to empower users with robust tools for data analysis and transformation. Our mission is to deliver a cutting-edge language that combines simplicity, power, and flexibility for developers and data professionals.
As part of our Product group, you will play a key role in creating user-focused, developer-friendly resources that ensure seamless language adoption. Your contributions will directly impact the usability and success of our product as it scales to meet the needs of developers globally.
Responsibilities
Develop and maintain comprehensive documentation, including tutorials, API references, syntax guides, and best practices for DataPrime.
Collaborate with developers, product managers, and designers to gain a deep understanding of DataPrimes features and capabilities.
Create practical, real-world examples and use cases to help users effectively utilize the language across the company's platform.
Regularly update the documentation to reflect new features, enhancements, and changes in the language.
Work closely with the developer community to gather feedback, identify gaps, and continuously improve the documentation.
Establish a consistent and developer-friendly style guide for all documentation.
Participate in testing and verifying queries to ensure the accuracy and relevance of content.

We are looking for a highly skilled Technical Content Manager to join our dynamic and cohesive Knowledge & Enablement team. This team oversees the companys knowledge resources and learning platforms, both internally and customer-facing.
In this role, you will play a key part in shaping and maintaining our technical content strategy, ensuring that knowledge is accessible, structured, and aligned with business and customer needs. You will collaborate closely with Product and R&D teams, as well as global knowledge consumers, including Presales, Account Managers, and Solution Engineers, to deliver high-quality documentation and learning resources.
This role is ideal for a proactive, detail-oriented professional who is passionate about technical content, thrives in a fast-paced SaaS environment, and enjoys working cross-functionally to enhance knowledge accessibility and product adoption.
Responsibilities:
Take hands-on ownership of the company's technical content, including internal and external documentation, and learning resources.
Act as the primary interface between Product and R&D teams and global knowledge consumers (Presales, Account Managers, Solution Engineers, and others).
Lead content localization efforts, including multi-lingual adaptations, knowledge base structuring, and format alignment.
Manage the creation and distribution of release notes in collaboration with Product and R&D teams.
Support R&D applications with clear and concise product and feature descriptions.

We are looking for a Subsidiaries Controller to join our growing Finance team in Tel-Aviv.
Reporting to the Director of Accounting, this role will play a key part in the financial reporting process and will be an important member of the Finance team.
Main responsibilities:
Lead the preparation and review of financial statements for the subsidiaries, ensuring compliance with local and international accounting standards.
Ensure timely and accurate monthly and annual financial closing processes
Preparation of the statutory financial statements and tax return.
Provide analytical analysis for the monthly close including Actual vs. Budget.
Ensure quality control over financial transactions and financial reporting
Assist with accounting team projects and process improvements.
Working closely with companys auditor.

We are looking for a proactive and skilled Software Infrastructure Developer to join our team, focusing on building robust and scalable infrastructure to support seamless automation and reliability across systems.
This role is essential in ensuring efficient integration within our CI/CD pipelines, creating tools and frameworks for end-to-end automation, and working with engineering teams to continuously enhance system stability. The ideal candidate will bring strong technical expertise in automation, CI/CD (with hands-on knowledge of Jenkins), containerization, and cloud infrastructure, along with proficiency in Python and Node.js.
Key Responsibilities:
Software Infrastructure Design: Design, build, and maintain scalable automation infrastructure and frameworks to ensure consistency and reliability on various systems.
Tool and Library Development: Develop libraries and tools to simplify the creation and management of end-to-end automation, enabling efficiency and ease of use.
CI/CD Integration: Integrate and optimize automation frameworks within CI/CD pipelines to streamline deployment and operational workflows.
Feature Ownership: Take ownership of new features and products from design to production, ensuring high-quality, reliable releases.
Cross-Team Collaboration: Collaborate with cross-functional engineering teams to gather insights and requirements, driving continuous improvement of automation tools and frameworks.
Documentation and Knowledge Sharing: Document best practices and usage guidelines for libraries and tools to promote effective adoption and knowledge sharing across teams.
Technology Evaluation: Continuously research, evaluate, and implement new technologies to maximize development efficiency and innovation.

We are seeking a senior Product Manager to lead our service management products, where the service is at the center of observabilitytriaging and correlating metrics, logs, and traces while adding SLO monitoring and CD-based insights for a clear view of the service health. Youll define the vision and drive roadmap execution to build innovative features, support go-to-market efforts and feature releases, empower customers with faster troubleshooting, consistent quality standards, and data-driven decisions that enhance application performance and reliability.
Responsibilities
Conduct competitive analysis and evolve product features for enhanced functionality and user experience
Work with customers and internal stakeholders to develop the product strategy and roadmap
Prepare product requirements, user stories and wireframes
Prioritize and manage R&D sprints
Manage the product release lifecycle: work closely with designers, engineers, product marketing, technical writers, sales, TAMs and support teams
Support demos, enablement, and key customer engagements to further opportunities
Own the domain, control your product hands-on, be the product expert!

We are looking for a talented and experienced Senior IT Expert to help develop our Global IT team, lead global IT operations, and drive its growth. This role combines hands-on work with management responsibilities to enhance our IT capabilities.
Description:
Maintain and develop our global IT assets:
Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.
Work closely with our suppliers, make orders, and manage the inventory.
Run a high-class efficient help desk to support our hardworking end-users
and delight them with everything they need.
Work closely with Operations, DevOps and Security teams to implement our access policy
MDM (Intune, Jamf): configure users & devices policy, compliance policy, etc.
Monitor network performance (availability, utilization, throughput, QoS, latency, etc.)
Systems implementation and integration projects.
Our technology stack includes:
Microsoft 365, Azure Cloud, Microsoft Entra ID (FKA: Azure AD), Mac OS, Windows, networks (VLAN, NPS, VPN, RADIUS, firewall), WSUS, WDS, Wi-Fi, Ubuntu, Virtualization VMWare.