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We are looking for a creative, agile and impact-oriented individual to join our Solutions team! This is a rare opportunity to be on the front line of the Generative AI revolution, as it transitions from research to massive adoption.

As a Solution Architect you will discover and implement solutions to client needs using our developer platform, AI21 Studio. This is a hands-on role requiring a strong technical background and excellent interpersonal skills. You will use your technical skills to become an expert on Large Language Models (LLMs) and develop best practices for applying them to real-world problems. Most of your time will be spent working on strategic accounts, collaborating closely with the clients technical and product functions as a trusted advisor. You will be in a unique position to drive business outcomes and impact AI21s product development roadmap with insights and ideas you bring back from the field.

Role and Responsibilities
Gain an in-depth understanding of client goals and constraints and translate them into technical specifications.
Design effective solutions that meet the customer needs utilizing AI21s rich toolkit of models and APIs.
Lead the technical development of POCs, working hands-on and orchestrating R&D efforts in other teams as needed.
Collaborate with the CSM and Sales Executive to drive successful sales processes, working together on accounts as an organic team.
Serve as the technical point of contact throughout the customer lifecycle, from onboarding (pilot and deployment) to production, providing technical expertise to support and expand existing clients use cases adoption.
Collect data, feedback and insights from your experience with clients to drive continuous improvement of our language models.
Identify challenges and opportunities and communicate them to product functions to guide roadmap decisions.

We are looking for a DevOps Team Lead to lead our geographically diverse team and take ownership of our Cloud Infrastructure and Platform Engineering strategy, enabling high-scale, cutting-edge GenAI products running across 40+ Kubernetes clusters on GCP and AWS.

This role combines technical leadership, team management, and hands-on engineering, requiring solid expertise in cloud-native technologies, Kubernetes at scale, and modern DevOps principles. You will collaborate closely with engineering teams to design scalable infrastructure solutions, optimize developer workflows, and ensure platform reliability and efficiency.

Role and Responsibilities
Team Leadership & Mentorship: Lead and manage a geographically distributed team, fostering growth, engagement, and professional development. Mentor engineers, conduct performance reviews, career growth planning, and encourage knowledge-sharing across R&D teams.
Cloud & Kubernetes Management: Guide the design and implementation of scalable multi-cluster Kubernetes environments across GCP & AWS.
Developer Experience & Enablement: Oversee the development of self-service tools and automation to improve efficiency for R&D teams.
Incident & Reliability Engineering: Collaborate with engineering teams to optimize cost, performance, and reliability of production infrastructure through monitoring, capacity planning, and scaling strategies.
Security & Governance: Drive best practices for RBAC, IAM, cloud security, and compliance, ensuring robust infrastructure security.
Automation & Infrastructure as Code: Promote adoption of GitOps workflows and Infrastructure as Code (Terraform, Helm, Crossplane) for improved automation and consistency.
Cross-Team Collaboration: Align cloud infrastructure goals with business needs by working closely with engineering, security, and product teams.

We are looking for a senior backend engineer who is truly cross functional possesses strong engineering foundations for developing highly performant services. The ideal candidate will have a deep understanding of algorithms and Python fundamentals, as well as an understanding of the capabilities and limitations of LLMs. They will be able to quickly collaborate with their product counterparts to iterate over new, cutting edge features and capabilities and get them to the hands of our users. Collaborating closely with product teams, they will quickly ideate, develop and deliver innovative features and capabilities to our users.

If you have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity to join our team and make a significant impact on the future of AI

Role and Responsibilities
Build the framework used to supercharge our algorithm teams to write scalable, performant algorithms
E2E ownership of production services, databases and infrastructure
Work in fast iteration loops with business/product managers to architect and deliver new products and capabilities
Drive the architectural design, including dependent services and service interactions (APIs & SDKs)
Apply judgment and experience to balance trade-offs between competing interests and optional solutions, considering profiling data to inform decisions on performance and resource utilization.
Help with coaching and mentoring team members, and maintaining high standards of software quality within the team.

We are seeking an experienced, visionary Team lead of Design to lead our Brand & Marketing Design team. This role requires exceptional leadership skills and a deep understanding of the B2C and B2B landscape. As Team lead, you will mentor and guide a team of multidisciplinary designers, taking full responsibility for the teams success and the overall look and feel of the brand. The ideal candidate will have exceptional conceptual and visual design expertise, along with a strong grasp of complex design systems used across diverse channels.

This position reports directly to the CMO/VP .

Role and Responsibilities
Lead and mentor a team of designers, fostering a creative and collaborative environment while providing clear guidance and support.
Develop and shape the visual identity and its sub-brands, aligning design with audience, channel, industry, and business goals. Hands on, person who wants to design.
Lead the creation of the companys new website and establish a cohesive web design system.
Oversee the entire design process, from concept to execution, ensuring all deliverables are high-quality and consistent with the brand identity.
Collaborate closely with cross-functional teams, including Marketing, Operations, and HR, to understand project needs and deliver creative solutions that drive business outcomes.
Effectively manage and prioritize multiple projects, ensuring timely execution of tasks and resource allocation to meet deadlines and deliver outstanding results.
Stay current with industry trends and best practices, consistently seeking ways to innovate and enhance the quality of design work, familiar with AI tools.

We are looking to hire an experienced Product Manager to our deep-tech, developer-oriented B2B product group.

As a Lead Product Manager, you will own a significant part of our product offering, and be responsible for its development, delivery and roadmap, working closely with software engineers and algorithm developers, as well as product designers, data scientists and other key stakeholders across the company.

Role and Responsibilities
Understand user pains and needs, as well as complicated technology advancements, and design, develop and deliver transformative products that solve those pains.
Play a critical role in defining the product vision and roadmap for our developers-oriented, B2B product offering.
Work closely with peers across the R&D group, and specifically software engineers and algorithm developers, and lead joint efforts to fulfill our goals.
Be a subject matter expert, and work closely with stakeholders across the organization, including the business and marketing groups, to get our product to the market.

We're looking for a strong and experienced Sales Development Manager to lead our multi-location Pipeline Generation initiative, driving growth and success in the SMB sector. While managing both inbound and outbound pipelines, the future focus of the team is outbound sales; hence, vast experience in outbound sales is a must. We are looking for a proven ability to carry a quota and a willingness to work hands-on to develop and refine new sales processes and grow the team in the next few quarters.

So, what will you be doing all day?

Lead and manage teams of SDRs/ BDRs, both inbound and outbound, focused on generating and closing SMB sales in North America.

Develop, implement, and optimize outbound sales strategies and processes to meet and exceed revenue goals.

Collaborate with Business Development, Marketing, Ops, and Data team to provide high-quality leads to the team and optimize those leads on an ongoing basis

Take a hands-on approach in establishing and refining new processes, working closely with the team to ensure efficiency and effectiveness.

Foster a quota-carrying culture, ensuring team members are motivated to meet their targets.

Step in to close new business opportunities and assist in high-priority deals when needed.

Mentor and coach the team, driving performance and developing their skills.

Collaborate with leadership to ensure alignment between outbound initiatives and company objectives.

Tracked KPIs and metrics to evaluate performance and identify areas for improvement.

Provided ongoing training, support, and constructive feedback to the team for continuous growth.

This position is part of the Operations & Strategy team and reports to the COO

A passionate and dedicated QA Specialist. You take pride in delivering high-quality software and have a keen eye for detail. You are proactive, always looking for ways to improve, and adapt easily to changing circumstances. Your strong problem-solving skills and commitment to excellence drive you to ensure every product functions flawlessly and provides a top-tier user experience. The ideal candidate thrives in a fast-paced environment and is always striving for continuous improvement

So, what will you be doing all day?

Develop automated test cases in order to increase coverage of our regression for native app
Help us improve our native automation infrastructure and make it more stable
Take part in the testing life cycle of our product, from planning to execution
Build automation cover for different aspects of our system and alert which high-risk areas in the system are not working properly
Develop and maintain API automated test cases
Help us improve customer experience

Support and optimize inbound and outbound BDR/SDR processes (on HubSpot), ensuring reps have the tools, data, and workflows they need to succeed

Manage lead generation and enrichment operations using tools like Apollo, scraping tools, n&n, Make, and more

Collaborate with sales and marketing teams to ensure lead quality, assignment logic, and funnel efficiency

Develop and maintain dashboards, reports, and data insights related to sales and business development

Drive experimentation and process improvements across outreach, sequencing, lead scoring, and segmentation

Ensure data hygiene and best practices for accurate and actionable revenue insights

Act as the technical backbone for the sales and business development team, bridging strategy with execution through tooling and automation

Were on a mission to revolutionize our industry by automating everything but holding the wrench, providing our users with smart, AI-powered tools that will replace time-consuming tasks, generate more revenue, and provide peace of mind, freeing our users to focus on building their small business into an empire.



Who are you?

You're an experienced and creative Product Designer, driven by a passion for crafting exceptional, customer-centric products. You thrive on solving complex problems, have a deep understanding of UX and UI principles, and excel at turning ideas into intuitive designs. As a team player and mentor, you enjoy collaborating with others, guiding and inspiring your teammates, and helping elevate the entire design practice.



So, what will you be doing all day?

Design captivating customer-facing products for both web and mobile platforms
Apply a comprehensive understanding of a product's lifecycle, from research and prototyping to design and usability testing
Oversee design projects from inception to completion, collaborating seamlessly with colleagues from different teams (product, design, development, QA, and BI)
Contribute as a lead of the design team and promote winning ideas and decisions

Were currently seeking a talented product manager who will lead and grow one of the mission-critical areas of our platform: Complex Trades. This domain focuses on the unique needs of specific field service verticals that typically have broader and more sophisticated requirements to run their business.

In this role, youll perform continuous user research to understand the needs of this domain, identify and deliver impactful solutions, and measure and iterate based on your defined KPIs.

If youre a business-oriented, growth-hacking, product manager whos ready to take us to the next level , read on!

So, what will you be doing all day?

Work with our customers to understand their needs, pain points, and motivations
Utilize qualitative and quantitative data to optimize product experiences and boost customer engagement and retention
Create and implement a product roadmap to address customer needs and business goals
Lead a cross-functional team to execute on the product roadmap
Identify and measure product impact using Key Performance Indicators (KPIs)
Manage trade-offs among short/long-term objectives, customer experience and technical debt

We are seeking a dedicated and dynamic Client Account Manager to join our team. This role is pivotal in managing our client, ensuring their needs are met comprehensively across project management, customer success, and support.

The Client Account Manager will act as the primary point of contact for the client, coordinating with internal teams to deliver exceptional service and drive client satisfaction. This position offers the opportunity to work closely with a high-profile client and will potentially expand to include additional clients in the future.


Responsibilities
Serve as the primary point of contact for the client, managing the relationship and ensuring their needs are met.
Oversee project activities, ensuring timely and successful delivery of solutions according to client needs and objectives.
Serv as customer success to maintain and improve client satisfaction and retention.
Collaborate with the delivery team to address knowledge management / professional needs.
Collaborate with the support department to manage and resolve any technical issues or incidents.
Work closely with the product team to identify improvements and enhancements.
Monitor and report on client performance metrics and feedback to management, ensuring continuous improvement in service delivery.
Develop a deep understanding of the client's business, goals, and challenges to provide tailored solutions and strategic advice.
Maintain comprehensive documentation of client interactions, project progress, and any issues or resolutions.