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Required IT Engineer
We are one of the worlds fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, we are one of the most valuable private fintech companies in the world.
We pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. employees are passionate about the work they do, and keen to get the job done. We offer competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
In this role, you will be responsible for:
Primary responsibility is user support and service. Respond to help desk calls, online submittals, walk-ins, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure the resolution is satisfactory.
Assist users with account logins, password resets, VPN connections, FW permissions, server access, certificates & more.
Setup, install, and configure new computers, networks, and software (Windows and Mac)
Responsible for the Onboarding and Offboarding processes in IL site (part of a team)
Support Micrososft AD and 3rd party applications and platforms (Google Workspace, Office 365, JumpCloud, Zoom etc.)
Support hardware problems (printers, projectors, peripherals, etc.).
Working with vendors (Orders, support, licensing)
Create and follow standard IT procedures.

Required Group Tech Lead (Full Stack)
Join our Procurement group as a Tech Lead, where you'll play a hands-on role in launching an exciting new product. With plans to grow our customer base tenfold next year, you'll have the opportunity to shape the technical direction and address complex challenges related to scalability, performance, and maintaining a clean, efficient architecture.
You will collaborate with cross-functional teams, architects, and stakeholders to ensure the delivery of high-quality, customer-focused solutions.
In this role, you will be responsible for:
Lead the design and technical development of full-stack features, with a focus on backend development (Javascript/Typescript) and front-end (React).
Build and own new features in our core product, driving real impact and ensuring deliverables are completed from planning through to production.
Ensure the production of high-quality code that is readable, testable, and maintainable.
Design scalable and efficient software components that perform smoothly under load.
Proactively raise potential issues and propose solutions to both technical and business challenges.
Identify areas that can benefit from re-architecture to support future scalability and proactively drive the necessary improvements.
Provide mentorship and guidance to developers, helping them grow their skills in coding, testing strategies, and best practices to foster a collaborative and high-performing team environment.

Were looking for a talented and motivated security automation engineer to join our team and take a leading part in planning and executing the security automations for the entire global SOC.

Responsibilities
Create services for the new and innovative SDL
Create end-to-end code-based solutions for the company, clients, and product under the innovation department
Create the SOC automation scripts and ops for the SOC
Create investigation flow using commercial and Open Source tools
Automate the data flow between multiple systems
Building detections using information from multiple systems APIs

Were looking for a talented and motivated security automation engineer to join our team and take a leading part in planning and executing the security automations for the entire global SOC.

Responsibilities
Led a team of security automation developers, ensuring the successful delivery of automation projects.
Mentor and support team members in technical and professional growth.
Ensure adherence to best practices in development and security standards.
Create services for the new and innovative SDL.
Create end-to-end code-based solutions for the company, clients, and products under the innovation department.
Create the SOC automation scripts and ops for the SOC.
Create investigation flow using commercial and Open-Source tools.
Automate the data flow between multiple systems.
Building detections using information from multiple systems APIs.

We are seeking a highly motivated and experienced Support Manager to lead our customer support team. The Support Manager will be responsible for overseeing all aspects of customer support operations, including managing a team of support representatives, implementing support strategies, and ensuring timely resolution of customer issues.

Responsibilities
Serve as the subject matter expert and final escalation point for complex technical issues related to our SOC platform, SIEM, and other cybersecurity tools.
Manage and lead a team of support representatives, providing guidance, coaching, and performance feedback.
Develop and implement support strategies to improve customer satisfaction and retention.
Monitor support ticket queues to ensure timely response and resolution of customer inquiries and issues.
Collaborate with cross-functional teams, including product development and sales, to address customer needs and concerns.
Analyze support metrics and KPIs to identify trends and areas for improvement.
Implement best practices for support processes and procedures.
Handle escalated customer issues and complaints, providing resolutions in a timely and professional manner.
Conduct regular team meetings and training sessions to ensure staff development and performance improvement.
Collaborate closely with development and engineering teams to identify, report, and validate product defects and enhancements.