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The Customer Success Manager is one of the main contacts and escalation points for our companys customers.
The CSMs goal is to provide a consolidated voice that coordinates the relationship between Managed Services customers and our company. Another
goal of the CSM is to maximize customer satisfaction with our company's services delivery, support, ongoing projects, and training.
The CSM is also the voice of the Customer, providing them the means to provide feedback, ask questions, get help, and start conversations around
any of our companys products or services.
The CSM provides various services to customers and offers value to them by serving as a trusted advisor.
This allows us to provide them with valuable information and reports, as well as enablement, and liaison services.
The CSM allows our company to improve customer retention and growth through the services provided, assuring customer renewals and revenue
growth.
As a CSM, you should be able to review key customer service metrics and use the data to proactively foresee and even prevent customer issues, as
well as communicate your findings to the customer success team and other key stakeholders in our company.
Our vision is to be a partner to our customers and act as one team. Our customers successes are our own. We believe in authentic relationships, from
start to finish, by listening and understanding the customer.
Therefore, the CSM must be empathetic, listen to the customers concerns, and represent the customers needs by driving concrete actions that are
based on the gathered insights.

We are seeking a talented and motivated Front-End Engineer with a strong background in JavaScript and TypeScript to join our development team.
The ideal candidate should have experience working within the Node.js environment and a thorough understanding of React.js and its ecosystem.
Key Responsibilities:
Develop, optimize, and maintain front-end components using React.js and TypeScript.
Implement modern JavaScript features, with a focus on asynchronous programming and ECMAScript specifications.
Architect and build scalable, high-performance web applications.
Work with React-based UI frameworks such as Material-UI (MUI) to create responsive and accessible interfaces.
Utilize popular React.js state management workflows such as Flux or Redux (a significant advantage).
Collaborate closely with designers, back-end developers, and product managers to translate business requirements into functional applications.
Write clean, maintainable, and efficient code while following best practices and coding standards.
Ensure application performance and responsiveness through performance optimization techniques.
Maintain version control and collaborate with the team using Git.

we are looking for a passionate, curious, dedicated Data Scientist. At our company we rely on insightful data to power our systems and solutions and are seeking an experienced data scientist to join our R&D team.
About our company
we are a leading provider of advanced communications & collaboration software and productivity solutions for the digital workplace and customer experience. Our innovative products, solutions and services for the UCaaS, CX and Conversational AI markets are used by large multinational large enterprises worldwide.
As of today, 50 of Fortune 100 enterprises use our company's technology and solutions.
Conversational AI at our company
Conversational AI technology enables machines to understand and interact with human language. our company's conversational AI solutions, integrated with advanced communications and collaboration software, as well as productivity solutions, offer innovative and intelligent services that automate and optimize voice and video processes, fostering innovation and differentiation. we empower businesses to gain a competitive edge and explore new opportunities for growth and expansion.
Job Description
Talented data scientist with a strong background in deep learning with experience in big data audio processing. The position is for a full-time job in Israel (center) under the media technology group.
You will take part in the research and development of new AI based products for extracting insights from conversations, meetings, chats and documents.
Responsibilities
Responsible for speech algorithms including speech to text, text to speech (training, fine-tuning and adaptations and inference).
Adaptation of models to customer domains.
Capable of vertical work from problem definition to product implementation.
Ability to work under pressure in both individual and teamwork.
Excellent interpersonal skills.

Senior data Analyst Direct employment by the client - company employee from day one! Hybrid work model - 3 days from home! Join a growing company with a dynamic and diverse role, where you'll have a real impact, opportunities for professional development, and a flexible hybrid work environment.
We are looking for a passionate and experienced Senior data Analyst to join our small and high-quality team and lead our Disruptive product in the B2C channel! You will be responsible for developing effective and efficient data analysis solutions, interpreting and communicating data -driven insights to support decision-making, and driving data -driven initiatives to achieve business objectives. Be at the forefront of our customer acquisition efforts, determining customer metrics, identifying opportunities, and leading the company to meet its performance goals. Youll also manage a large marketing budget across multiple channels and points of sale, define and implement bidding strategies in close collaboration with the data Science and Analytics team, and conduct deep-dive analysis and A/B testing to optimize performance. Collaborate across departments to provide actionable insights and recommendations that shape decision-making.

we are an advanced VoIP, Data networking, Call Recording products and Solutions Company.
We are a dynamic R&D department that designs and develops our company's cloud / routing solutions products, looking for a frontend developer with backend capabilities as well to join our development team in Beer Sheva.
The developer will be focused on development of cloud based IAM (Identity and access management) and live platform routing and number management components.

we are looking for a Full Stack Developer to join our dynamic engineering department that designs and develops our companys Voice.AI solutions.
The ideal candidate will join us for a long-term relationship and will help maintaining existing products and infrastructure as well as designing and developing new projects.
We are looking for a professional who is passionate about investigating, learning, and implementing new technologies while going beyond the following job description to help where needed.
We prioritize for candidates who have relevant experience with best practice principles and own the maturity to be able to work independently, while being a team player who can follow directions from his/her supervisor.

we are a global company with an enduring commitment to the foundation of all human communications - voice. We design, manufacture, and sell advanced Voice-over-IP and converged VoIP and data networking products, applications and professional services to enterprises, medium and small business, as well as to service providers globally.
At our company, we recognize that our strength as a company comes from the unique talents that each of our employees brings to the table. After all, they are our most valuable assets. As such, we strongly believe that the only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team. At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development. We offer a flexible and collaborative work environment, along with career growth opportunities.
We're looking for an Network Engineer to join our global team. The ideal candidate will possess extensive experience at on-prem and cloud IT Infrastructure systems and who has worked in a large enterprise environment. As an Network Engineer, you will manage Tens of firewalls, switches, Vnets, VPCs and more, build multi-vendor environments across our companys clouds and on premise data centers while also having the opportunity to grow and learn new technologies.
Responsibilities:
Manage and optimize networking in on-prem and multi-cloud environments (AWS, Azure, GCP and Equinix).
Design and implement complex network architectures for new projects, ensuring scalability, security, and high availability.
Configure and maintain network hardware and software, including routers, switches, firewalls, load balancers, and VPNs
Implement and maintain cloud networking solutions, including Vnets, VPCs, VPNs, IPsec, Direct Connect, ExpressRoute and more.
Plan and execute network updates, upgrades, and firmware patches.
Implement and enforce network security policies, including firewalls, intrusion detection/prevention systems, and access controls.
Collaborate with cross-functional teams to support project requirements and resolve network-related issues.
Maintain detailed documentation of network configurations, processes, and procedures.
Perform root cause analysis for network incidents and implement preventive measures
In charge of documentation and reporting by documenting network configurations, changes, and incidents, and to generate reports for analysis and
decision-making.