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We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

We are looking for a Customer Support Team Leader to join our growing and evolving team. The Support Team leader combines management skills with a technical approach to enable us to deliver the highest level of support to our users.
As a Team Leader, you will actively assist with troubleshooting technical support issues to your team and with the transfer of knowledge about our process according to our SLA.
You will be the main part of our support channel and constitutionally build our customers trust in our product and increase their loyalty.
Guiding the team members through daily tasks, handling the tasks that require more responsibility, supervising the work is being done according to the guidelines, strengthening team members capabilities to improve the overall support experience.
What you will be doing:
Taking full ownership of all Customer Support assignments and responsibilities.
Developing Methodologies, building workflows and defining all support operations.
Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner.
Building, training and guiding the local support team.
Create skill ownerships and help all team members develop and grow.
Own the support queue and stand up to our SLAs.
Create and maintain processes with our R&D and Product team.
Oversee performance and team KPIs.
Ability to work with stakeholders from various teams.
Building a bridge and voice of the Support agents to the management.
Review and oversee all assigned customer support activities.
Assisting team members solving issues and escalation as needed.
Handling tasks that require more responsibility.
Oversee the day-to-day operations of the Support Team.
Act as a senior agent who will drive customer satisfaction through customer support.
Provide direct supervision of the technical support staff which may include: Evaluations, and disciplinary actions.
Be the point of contact when it comes to technical escalations.
Record and track team SLAs and workflows.

Were looking for a data obsessed professional eager to extract insights from data to create more value for us and our customers.
This position will include responsibilities for both our data integrity, and generating business and product insights based on data.
What youll be doing:
Financial Integrity: Ongoing responsibility to ensure data integrity across all systems.
Monitors: Develop monitors to ensure ongoing data integrity.
Data Visualization: Build insightful tools, dashboards, and complex reports.
Decision-Support: Be involved in key decision points and assist various teams in making thoughtful, data-driven decisions
Support Machine Learning Initiatives: Collaborate with our data science team to develop ML models and ensure the quality and reliability of data.
Strategy and Product Growth: Partner with product and business professionals to establish data-driven policies and strategies.

We are seeking an experienced and innovative Data Engineer to join our dynamic team!
As a leading FinTech startup based in Tel Aviv, we are dedicated to providing comprehensive financial & all around solutions for small businesses. The ideal candidate will possess a strong background in data engineering, data warehousing, and data modeling. This role demands a talented professional who can design, develop, and maintain our data infrastructure, empowering stakeholders across the company to make data-driven decisions. If you are a talented, humble, and ambitious individual ready to make a significant impact in a rapidly scaling company, we invite you to join us on our journey to revolutionize services for small businesses worldwide.
About the Opportunity:
As a Data Engineer, you will play a pivotal role in establishing and enhancing our data infrastructure, empowering stakeholders across the company to make informed, data-driven decisions.
What youll be doing:
Engage with potential customers via phone, email, and online communication tools to follow up on inquiries and leads.
Build and maintain relationships with prospects, understanding their needs and offering tailored solutions.
Develop and deliver sales pitches that highlight the benefits of our services.
Guide customers through the sales process, from the initial conversation to closing the deal.
Assist in onboarding new customers, ensuring they have a smooth and positive experience with our platform.
Maintain accurate records of interactions, sales progress, and follow-up tasks using our CRM system.
Continuously refine your product knowledge to better assist prospects and customers.
Responsibilities:
Design, develop, and maintain scalable and efficient data warehouse that align with our goals and requirements
Utilize advanced data modeling techniques to create robust data structures supporting data services and analytics needs
Implement ETL/ELT processes to assist in the extraction, transformation, and loading of data from various sources into the data warehouse
Identify and address performance bottlenecks within our data warehouse, optimize queries and processes, and enhance data retrieval efficiency
Implement best practices for data warehouse and database performance tuning
Conduct thorough testing of data applications and implement robust validation processes
Collaborate closely with cross-functional teams including Developers, Data Scientists, Product Managers, and Squad Leaders to build the best possible high-quality data systems and services
Help scale the data infrastructure through the introduction of proper processes and practices.

We are looking for a talented Head of Marketing.
As the Head of Marketing, you will lead and drive all marketing initiatives, playing a pivotal role in shaping the companys brand identity, market positioning, and growth strategies. You will oversee a talented team of marketers and collaborate closely with cross-functional departments to develop and execute innovative marketing campaigns that resonate with our target audience and drive measurable results.
What youll be doing:
Develop and implement comprehensive marketing strategies to achieve business objectives and drive growth.
Lead, mentor, and inspire a team of marketing professionals, fostering a culture of creativity, collaboration, and excellence.
Utilize market research and data analysis to identify market trends, consumer insights, and competitive opportunities.
Oversee the planning, execution, and optimization of multi-channel marketing campaigns, including digital, social media, email, and traditional channels.
Manage the marketing budget effectively, allocating resources to maximize ROI and achieve marketing KPIs.
Collaborate with product development, sales, and other departments to ensure alignment and integration of marketing efforts across the organization.
Monitor and report on marketing performance metrics, using insights to refine strategies and tactics for continuous improvement.
Lead the companys digital marketing and customer acquisition.
Responsible for the companys products demand generation.

We are looking for a talented Head of Sales.
As the Head of Sales, you will be responsible for building a team, leading and managing the sales team to drive revenue growth and achieve business objectives as well as create sales methodology. You will develop and implement strategic sales plans, establish sales targets, and oversee the execution of sales initiatives across various channels. The ideal candidate will possess strong leadership skills, a proven track record of success in sales management, and a deep understanding of the sales process within our industry.
What youll be doing:
Develop and execute comprehensive sales strategies to achieve revenue targets and expand market share.
Lead, coach, and mentor the sales team, providing guidance and support to drive performance and professional development.
Establish sales objectives, quotas, and KPIs, and monitor performance against targets, taking corrective action as needed.
Identify market opportunities and customer needs, and collaborate with marketing and product teams to develop solutions that meet client requirements.
Build and maintain strong relationships with key clients and strategic partners, fostering long-term partnerships and driving customer loyalty.
Monitor market trends, competitor activities, and customer feedback, and use insights to inform sales strategies and tactics.
Prepare regular sales reports and forecasts for senior management, providing insights into sales performance and opportunities for improvement.

We are seeking a detail-oriented and assertive KYC Specialist to join our growing team.
In this role, you will play a vital role in ensuring compliance and mitigating risk through Precise customer due diligence (KYC) processes. If you are a highly motivated and detail-oriented individual with a passion for compliance, we encourage you to apply!
What youll be doing:
Conduct comprehensive KYC investigations on individual and entity clients, adhering to all regulatory requirements.
Analyze a wide range of documents and information with a keen eye for detail to identify potential discrepancies or red flags.
Manage daily communication with domestic and international merchants, acquirers, and other stakeholders to ensure smooth KYC workflows.
Proactively identify and address potential issues early in the KYC process, preventing delays and ensuring a high level of accuracy.
Close the feedback loop with merchants, keeping them informed of the KYC process and ensuring no applications fall through the cracks.
Maintain a highly organized KYC caseload, prioritizing tasks and ensuring efficient completion of all KYC requirements.

Required looking for a motivated Sales Development Specialist to join our team.
As an Inside Sales Specialist, you will play a key role in driving revenue growth by converting potential leads into loyal customers. Youll manage the entire sales process remotelyfrom initial contact to closing the deal and onboarding new customers. This is a great opportunity for someone with a passion for sales, strong communication skills, and the ability to build lasting relationships with customers. If youre ready to take on a dynamic sales role in a fast-paced environment, wed love to hear from you!
What youll be doing:
Engage with potential customers via phone, email, and online communication tools to follow up on inquiries and leads.
Build and maintain relationships with prospects, understanding their needs and offering tailored solutions.
Develop and deliver sales pitches that highlight the benefits of our services.
Guide customers through the sales process, from the initial conversation to closing the deal.
Assist in onboarding new customers, ensuring they have a smooth and positive experience with our platform.
Maintain accurate records of interactions, sales progress, and follow-up tasks using our CRM system.
Continuously refine your product knowledge to better assist prospects and customers.

We are looking for a talented Technical Support Specialist.
The Technical Support specialist is expected to be an expert of all our supported products, understand them in-depth and take ownership of issues raised by customers, as well as by internal teams. You will need to understand our integration and detect customer issues. You will research, resolve and provide technical solutions, and work closely with the R&D. You will solve product gaps through new integrations to increase usage and satisfaction, while improving our products through integrated solutions and ease of onboarding. You must be a curious, diligent, innovative, problem solver. A team player with a strong motivation to succeed.
What youll be doing:
Act as the technical expert to help our clients achieve their goals and leverage their existing partnerships collaborating with us.
Collaborate with product managers on building the business case and impact product roadmap for new integrations.
Work in conjunction with Customer Success and Partner Marketing to ensure client facing teams are best equipped to leverage new integrations.
Analyze clients requirements from technical and functional perspectives and fit solutions by having a deep understanding of our system and products capabilities.
Build, monitor, and execute joint integration project plans with clients.
Work closely with enterprise clients and provide end-to-end support during their onboarding process.
Support Sales and Account Management efforts (presales and post-sales) for our highly strategic merchants as a technical subject matter expert.
Own public-facing SDKs, APIs, integration guides, and support documents.
Initiate and take part in designing and improving processes, tools, features, and products.

We are looking for an experienced Technical Product Manager to drive the vision and development of data-centric solutions for our organization.
In this role, you will collaborate closely with Data Science, Engineering, and Business units, transforming complex data insights into strategic tools that enhance our operations. If you thrive on innovation and excel at translating technical details into actionable strategies for diverse teams, wed love to hear from you.
Responsibilities
Product Vision & Strategy:
Develop and implement a compelling product vision for data and machine learning solutions that align with company goals and address the needs of our various teams, delivering measurable value across the organization.
Cross-Functional Collaboration:
Partner with Data Science, Engineering, and Business units to design and build products that leverage big data and machine learning, tackling complex challenges and improving operational efficiency.
Requirements Gathering & Analysis:
Lead efforts to collect, analyze, and document requirements, ensuring that solutions are aligned with strategic objectives and informed by real-time data insights.
Lifecycle Management:
Oversee the complete product lifecyclefrom initial discovery to launchmanaging timelines, resources, and deliverables to ensure projects are completed on schedule and within scope.
Performance Optimization:
Track and evaluate product performance using key metrics, leveraging data-driven insights to refine processes and drive continuous improvement.
User Engagement:
Engage with end users to gather feedback, understand their evolving needs, and ensure high levels of satisfaction and adoption.
Stakeholder Communication:
Maintain clear and effective communication with all stakeholders, providing regular updates on progress, addressing challenges, and celebrating achievements throughout the product lifecycle.

Required Product & Growth Manager
As our Product Manager, You will lead the development and optimization of products, focusing on improving user experience and optimizing user funnels and creatives. You will manage the entire process from idea generation to final execution, including daily monitoring, UX design, data research, and prioritization.
This is an amazing opportunity to join a small and multi-disciplinary A-team while working in a fast-paced, innovative, data-oriented environment.
If you are experienced and still hungry to learn and make an impact - wed love to have you on our team!
What Youll Do:
Build products that drive effective user experience with emphasis on funnel optimization, creative, intent-building
Conduct data, UX, cohort, and A/B tests and experiments on millions of daily users in various environments
Prioritize and manage opportunities from ideation, implementation, production deployment, and monitoring
Own entire business units, from top-level KPIs to daily performance.
Conduct internal, competition, and ad-intelligence research to find and exploit new opportunities
Work closely with teammates from all departments - data science, product, and R&D
Work in a fast-paced, innovative, data-driven, and rewarding environment.
Act as the point of contact for strategic partners, managing client calls, technical integrations, and partnership success.
Potentially help recruit and onboard new team members, remote teams, and external vendors.

Required Campaign Manager
About the Role:
Are you fascinated by the world of advertising and analytics? Do you have a knack for numbers and a passion for uncovering insights from data? Were looking for an experienced Campaign Manager to join our dynamic team. This role is perfect for someone eager to dive into the fast-paced world of media buying, with prior experience. Comprehensive training will be provided to help you succeed and grow within the company.
Responsibilities:
Manage and optimize ad campaigns across platforms such as Facebook Ads, Google Ads, Taboola, and Outbrain.
Analyze campaign performance data to identify trends and actionable insights.
Collaborate with internal teams (R&D, Creative, Data) to troubleshoot technical issues and improve campaign outcomes.
Research market trends and evaluate new growth opportunities.
Take ownership of campaign tracking, measurement, attribution, and optimization processes.
Build strong relationships with external partners and vendors.