As a Senior Customer Success Manager, you will be responsible for nurturing and growing relationships with core customers worldwide and working with internal teams to ensure the best possible customer experience.
This position requires flexibility with a mix of business, operational, analytical, and support tasks.
Responsibilities:
Manage relationships with key customers through all lifecycle stages (from initial onboarding to existing partnerships) across the world and in multiple time zones.
Build long-term relationships with customers to ensure retention and develop new business opportunities.
Identify customer pain points and work closely with internal teams (business, ops, product, R&D) to prioritize solutions and improve the overall customer experience.
Monitor customer activity and prepare reports/analytics to take a proactive role in reaching and exceeding business KPIs.
Help define and manage various internal processes required to ensure the best possible experience for our customers.
Requirements: Requirements:
A bachelor's degree, ideally in business, communications, marketing, or an analytically-oriented field.
Native English speaker.
Excellent verbal and written communication skills.
At least 5 years of experience in customer success, business development, or other relevant customer-facing roles.
Tech-savvy, with experience working on online platforms and CRMs.
Detail and data-oriented, with an analytical and business mindset.
Comfortable working in a fast-paced, dynamic, and high-pressure environment.
Preferred Qualifications:
Proficiency in additional languages.
Knowledge of global trade, finance, or experience working at a global fintech.
This position is open to all candidates.
