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we are a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Are you interested in playing a key role in the success of small businesses all over the world? People who work for themselves fuel our global economy. In the US, small businesses employ 60% of the workforce and create 80% of new jobs; internationally the stats are even more skewed. But the odds are stacked against them. One in every two businesses fails in the first five years, two of three before they can turn ten.
One of the most severe challenges a small business faces is managing their cash flow: balancing inflows and outflows, late customer payments, funding growth, and making payroll, all while hoping there is enough left over for profit or a rainy day.
QuickBooks is on a mission to change the game by providing access to services that improve businesss prospects and increase their survival rate. As the Head of Product for Checkout and Payor Portal you will lead teams of product managers, designers, engineers, and data scientists to build a world class checkout experience for QuickBooks Payments. You will drive the vision, strategy, and product roadmap for the future of our checkout, conversion and notification capabilities, build a hyper-personalized experience for our merchants payors to help solve the B2C and B2B payment needs of small businesses and mid-market businesses alike.
Responsibilities
Drive the vision, strategy, and product roadmap for Checkout, Conversion, and Notifications capabilities, including building core horizontal capabilities, delightful UX and hyper-contextualized experiences to solve the broad needs across different industries and business types.
Form a deep understanding of Quickbooks payments checkout product, customers, and conversion strategies.
Think like a general manager of the product working backwards from big revenue goals while balancing revenue outcomes with product quality, speed and consumer needs
Build strong platform capabilities that ensure stability and credibility around delivery, further enhancing the customer experience
Be customer-centered and data-driven, working closely with analytics to define a measurement strategy that optimizes for long-term success and helps build confidence around predicting winning experiments
Drive rigorous prioritization and investment decisions necessary to deliver your teams vision and roadmaps
Build and lead an exceptional team of PMs. Lead the team with product rigor and customer and data obsessed decision making at a fast pace. Hold high standards, drive accountability, encourage diverse perspectives and debates - all while not compromising kindness and empathy. Build and sustain a cohesive culture that brings together highly successful groups of people of diverse backgrounds that use strong communication, thought leadership and customer obsession to build world class products.
Promote the health of the product organization by coaching/mentoring, participating in recruiting, and contributing to other product org

Were investing in a culture of builders by fostering an environment where innovation, creativity, and bold thinking are encouraged. The builder mindset is necessary for us to accelerate our move toward AI-native experiences. This requires more builders who can rapidly apply AI and emerging technologies to solve our customers problems.
Responsibilities
Drives velocity in the organization by accelerating customer, business, and technology outcomes by identifying and driving key opportunities across the company
Drives significant technology initiatives end-to-end, including horizontal layers of the architecture
Understands customer behaviors and partners with cross-functional partners to influence and drive end-to-end solutions for customer problems
Drives design and implementation of durable software solutions that will solve critical customer problems in a fast-paced environment
Executes with a boundaryless mindset and contributes to solutions outside of their primary area of ownership.
Creates robust, scalable, and secure technical designs, effectively implementing them to balance short-term and long-term objectives, ensuring high availability and optimal performance of applications
Passionate for continuous learning, experimenting, and applying cutting-edge technology and software paradigms to solve customer problems
Knowledge of building AI-native applications:
Guides the applicability of AI to customer problems through a deep understanding of the value and limitations of AI technologies
Understands evaluation tools to validate and measure the accuracy of solutions
High-level understanding of how AI models work, the different types of AI models that exist, and their pros and cons
Understanding of the latest tools and technologies that apply AI to real-world applications
Team Collaboration:
Partners with other groups both inside and outside of our company for cross-functional design, development, and integration
Works with cross-functional team members from Architecture, Product Management, and Operations to design, develop, test, and release features
Community:
Contributes to standards, patterns, and best practices that improve the engineering community
Provide perspective on leading industry trends, recommendations on new and emerging technologies, technology prototypes, patent proposals, and engineering process improvements