CUSTOMER SUCCESS MANAGER RUSSIAN SPEAKER - MATERNITY LEAVE REPLACEMENT
Herzliya
How can we crystalize its DNA into one eye-catching sentence for you?
Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.
Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for our Customer Success Manager position.
As a member of our Customer Success team, you will have a major impact on our future success by being our eyes and ears with the clients. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, youre there to ensure that our customers are more successful.
Please submit your CV in English only.
What you will do:
Manage Mid-market clients accounts on all levels: technical, business, support and product, and help them succeed in their goals
Working on process optimization
Lead a project, that will be beneficial for the team's success
Provide client feedback internally to Product and R&D
Provide client training and webinars
Help clients adopt new features
Identify and lead upsell opportunities
Work closely with Operations and L&D to optimize processes for the team
Work closely with Sales, Marketing, and Partners teams to grow our expansion in the region.

We are seeking a highly skilled and motivated Operations Manager to join our team.
The primary focus of this role will be on managing and optimizing our processes to ensure maximum customer retention and satisfaction. The Operations Manager will play a critical role in driving efficiency, accuracy, and effectiveness in the renewals process while collaborating closely with cross-functional teams.
What you'll do:
Lead and manage the day-to-day operations of the renewal process, ensuring timely and efficient renewals
Develop and implement strategies to improve success rates, including proactive outreach, customer segmentation, and targeted communication campaigns
Analyze customer data to identify trends, predict churn risk, and develop strategies to retain at-risk customers
Develop and maintain clear playbooks and processes to ensure consistency and efficiency
Track and report key metrics
Identify opportunities to automate tasks and streamline processes.

We are seeking a sales professional with a track record of driving success at large accounts, to join an enterprise account team in Herzliya. This strategic thinker and action-oriented person will leverage their relationship skills, industry knowledge, and knowledge of Systems and SoC design to proliferate and expand Solutions at a key enterprise account to achieve revenue and booking goals. Emphasis will be placed on the ability to act as a principal capable of defining growth campaigns at the customer and then marshaling resources in Business Units (R&D, Marketing and Field Support) and Sales Specialists and aligning them to a winning strategy to achieve the defined goal. Key activities will include interfacing with customer stakeholders and discovering high value opportunities, co-managing of business campaigns with field AC leaders to ensure success and providing input to enterprise account sales team leader on strategy and account planning.

Job Responsibilities and Activities
Create opportunities to build a pipeline based on insight and knowledge of the needs of the enterprise customer
Work in a team environment and build relationships at executive, senior technical management, and key contributor levels.
Create, drive and deliver success on complex, technical sales campaigns.
Act as a principal capable of marshaling resources across Business Units (R&D, Marketing and Field Support), a global Sales team, and aligning them to execution excellence of the account plan.

Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. What You Will Be Doing:
* Build and maintain long-lasting solid client relationships.
* Traine and maintain key customers
* Serve as the primary client contact for 2st level support issues requiring escalation.
* Multi-interface work, coordinating logs with contractors/customers/warehouses.

Country:
Israel

City:
Herzliya