Required Technical Solution Expert
Full-time
Hybrid
Todays world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough
Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.
For 30 years, the incredible minds at our company around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions.
We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.
Who youll be working with:
The Solution Technical Support Expert will be an integral part of the R&D group, responsible for alleviating the development teams from ongoing support tasks. This role requires a deep understanding of our complex system, the ability to see the whole picture, and the expertise to manage support tasks independently.
As an employee you will:
System Expertise: Understand and oversee the entire system flow, providing comprehensive support.
Technical Troubleshooting: Read code, analyze logs, write scripts for debugging, and handle automation environments.
Communication: Share information and status updates clearly and precisely in wide audience meetings.
Collaboration: Work effectively with various interfaces and teams to ensure seamless support operations