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We are seeking a skilled Customer Care Operations Coordinator to join our team. In this role, you will be responsible for managing and streamlining the daily operations of our Customer Support team, ensuring a smooth and efficient experience for our customers.

Your efforts will be key to enhancing our customer support operations' overall quality and effectiveness.

What am I going to do?
Serve as the point of contact for the Customer Support domain- solving operational problems, bugs, initiatives etc.
Cross-functional collaboration: Work closely with the CS team, the CS Director, product, data and more to improve customer support processes and workflows.
Analyze customer support data to identify trends, bottlenecks, and opportunities for improvement, and Provide insights and strategic guidance to the customer support leadership team.
Manage and maintain the Zendesk platform including: Admin responsibilities, subscription management, user access, configurations, and troubleshooting (for CS and for other Fiverr teams).
Collaborate with IT and other teams to implement new features and integrations.
Lead the Zendesk implementation roadmap in the Customer Support team.
Participate in operational team initiatives and tasks.
Salesforce CC management: employees, integration between Zendesk and Salesforce, ensuring data synchronization and seamless workflows.

we are hiring an experienced Product Analyst to join our Data team. As part of this position, you will work closely with our product groups and you will take a significant part in decision making and proactively guide our business growth, based on data analysis and statistical research. You will work independently and as a team member on the most interesting and innovative analysis that are available in the online industry. This is a unique opportunity to join our analytical team.

What am I going to do?
Analyze and derive actionable optimizations with the goal of improving user experience
Provide supporting data for prioritizing new features and initiatives
Plan, monitor and analyze AB tests for new features
Make data accessible by well-defined tracking and processes
Create optimal monitoring and visibility by building reports, alerts, and dashboards
Manage multiple tasks at a time in a fast-paced environment
Data and analysis focal point of product & engineering teams

We are looking for an experienced and dynamic Retention Team Lead to join our team , a leading freelance services marketplace.

As a Retention Team Lead, you will be responsible for driving customer loyalty and retention strategies, ensuring users stay engaged with our platform, and maximizing lifetime value. Your role will involve developing data-driven strategies, leading a taskforce and collaborating with cross-functional departments to turn Fiverr an extension to their business.

The position is a temporary replacement for maternity leave.

What am I going to do?
Own company-wide retention KPIs, track progress weekly, and guide teams on improving key metrics.
Develop and implement data-driven retention strategies to boost buyer lifecycle, revenue, and engagement.
Initiate and drive high-impact projects, secure resources, and collaborate to meet retention goals.
Leverage cohort behavior and buyer insights to identify opportunities and execute impactful projects.
Work with Marketing, Product, and Analytics teams to align strategies and enhance user experiences.

We are looking for a skilled Senior Frontend Engineer to join our team. Your responsibilities will include developing responsive web and mobile web applications. You will play a key role in driving the development of our cutting-edge technology. If youre passionate about coding and excited by new challenges, this role is for you!
Responsibilities:
Design and develop web and mobile applications using the latest technologies.
Manage the entire development cycle design, development, deployment, and monitoring.
Collaborate with team members on complex, scalable systems.

We are looking for an experienced DevOps/SRE Engineer, experienced in leading projects in operations/engineering and willing to grow technological and leadership skills in a cloud-based challenging environment. In this role, the successful individual will develop and support our critical information, systems and assets; build solutions, implement new software and hardware and provide training.
From early on, youll be given interesting assignments, opportunities to lead initiatives and take full ownership and responsibility for the outcome.
Key Responsibilities:
Manage system architecture and modernization projects from design, implementation and production operations by providing leadership and direction.
Develop and manage cloud (AWS) and on-prem infrastructure used by both customers and developers.
Partner with the engineering and operations team to set up SLAs, monitoring and alerting for customers and other stakeholders. Identify and resolve systemic issues impacting engineering and operations.
Manage tooling and build systems used by developers to set up pre production and test environments.
Proactively participate in resolving ongoing incidents

Were looking for someone with a passion for numbers and marketing domain, a proactive mindset who brings creative ideas to solve tough challenges and spot new opportunities.

What am I going to do?
Data analysis for Marketing & Business related teams.
Build and maintain the teams reporting set and dashboards.
Conduct deep-dive analyses to answer complex business questions and deliver comprehensive recommendations.
Manage multiple tasks in a fast-paced working environment.
Collaborate closely with stakeholders across the marketing department.

We are looking for a Senior Backend Tech Lead to join our infrastructure team. In this role, you will design, develop, and maintain backend systems to drive product scalability and performance. You will work with a range of technologies, including Java, Python, SQL, REST APIs, and cloud services, with deployments in both cloud and on-prem environments. You will collaborate closely with engineers, product managers, and other stakeholders to build new features and optimize existing systems to meet business demands.
Responsibilities:
Own and maintain core backend services that support millions of daily operations
Collaborate with cross-functional teams to deliver high-quality features using Agile methodologies
Ensure backend infrastructure is scalable and efficient, leveraging cloud services for server deployment
Optimize system performance for both cloud and on-prem deployments

As part of this role you will join the Performance Analytics team, that takes a very central and holistic position in the company, and you will be in charge of defining and monitoring high level company KPIs that are reported to executives of the company and suggesting proactive actions that will be making impact on our business. You will work independently and as a team member on the most interesting and innovative analysis that is available in the online industry.

What am I going to do?
Data analyst focal point for all business & engineering related teams
Define new business KPIs, units objectives and create supportive infrastructure for measuring them
Track wisely business performance, alert and analyze abnormal trends
Provide actionable recommendations and conclusion out from in-depth analysis to various stakeholders
Manage multiple tasks at a time in fast-paced